Work in pairs. Use the models in 1 to make similar conversations for these situations. One of you is A, the other is B. Use the expressions below to help you.

Gap-fill exercise

Fill in all the gaps, then press "Check" to check your answers. Use the "Hint" button to get a free letter if an answer is giving you trouble. You can also click on the "[?]" button to get a clue. Note that you will lose points if you ask for hints or clues!
1.
Mai: I’ll have my first day at work tomorrow. .
Mark: , Mai. You’ll be fine.
2.
Lan: about having sent the email to the wrong customer. This is so bad. .
Peter: . You can send a follow-up email to explain to the customer.