Listen and complete the conversations with the expressions in the box. Then practise them in pairs.

Gap-fill exercise

Fill in all the gaps, then press "Check" to check your answers. Use the "Hint" button to get a free letter if an answer is giving you trouble. You can also click on the "[?]" button to get a clue. Note that you will lose points if you ask for hints or clues!

1.
Ms Lan: Hi, Μai. , but there is always loud music coming from your flat very late at night. I can't sleep because of the noise.
Mai: Oh, I'm so sorry, Ms Lan. this will never happen again.
2.
Nam: Excuse me, the bus services in the neighbourhood. Buses are always running late, especially during rush hour.
Conductor: I'm sorry, but . There are so many vehicles on the roads now that traffic moves very slowly.